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Return and Exchange

At Jewel Roots, we want you to feel confident and satisfied with your purchase. If, for any reason, you are not completely satisfied, we offer a simple and transparent return or exchange process.

Eligibility for Returns & Exchanges

  • Returns or exchanges are accepted within 7 days of delivery.
  • The item must be unused, unworn, and in original condition.
  • All original packaging, tags, and certificates must be intact.

Items showing signs of wear, damage, or alteration will not be eligible.

Non-Returnable Items

  • Custom-made or personalized jewelry.
  • Items purchased during clearance or special sale.
  • Products damaged due to misuse or improper care.

Return Process

To initiate a return or exchange, please contact us at ðŸ“ž +91 9004077451 or via WhatsApp within the return window. Once approved, return instructions will be shared with you.

Refunds

  • Refunds will be processed after the item passes quality inspection.
  • Refunds are issued to the original mode of payment.
  • Shipping charges are non-refundable unless the product was incorrect or defective.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with clear images. We will arrange a replacement or resolution promptly.